Safer content, lower cost. Reduce moderation costs by up to 40%.
Kontent Solutions is a specialized BPO focused on content moderation and quality assurance. With over 10 years of experience and dedicated teams for each client, we help platforms stay safe while cutting operational costs by up to 40%.
24/7 operations • Custom SLAs • Flexible ramp-up & ramp-down
*Sample operational view for illustration. Actual dashboards tailored to each client.
Trusted by digital-first brands
Long-term partnership in content moderation and trust & safety for social & dating platforms.
Our teams have supported global social, dating and community platforms with at-scale moderation, user safety, and quality assurance. We build dedicated pods that live and breathe your brand.
Content Moderation & Quality Services
We design and operate fully managed moderation operations aligned with your community guidelines, workflows, and risk appetite.
From 5 to 500 FTEs, we scale with you. Start small, prove value, then expand.
Text & Comment Moderation
Review posts, comments, chat messages, and profiles for spam, hate, harassment, scams, and policy violations. Human + tooling driven.
- Multi-language coverage
- Context-aware decisions
- Escalation flows for edge cases
Image, Video & Livestream Review
Dedicated teams trained on sensitive categories: nudity, violence, self-harm, fraud, and safety risks across static and live content.
- Near real-time queues
- Age & region-sensitive policies
- Dual review for critical flags
Quality Assurance & Calibration
Independent QA layer to measure accuracy, consistency, and policy alignment across moderators and shifts.
- Detailed error tagging
- Weekly calibration sessions
- Actionable insights & training plans
Trust & Safety Operations
Case management for escalations: repeat offenders, high-risk users, law-enforcement requests, and account actions.
- Structured investigation workflows
- Documentation & audit-ready logs
- Collaboration with your internal T&S team
Onboarding, Training & Playbooks
We build, maintain, and continuously improve your policy playbooks, training modules and knowledge base.
- Policy deep-dive workshops
- Shadowing & nesting phases
- New feature / policy change roll-outs
Why Kontent Solutions?
We are not a generic BPO. We are specialized in content moderation and understand the operational, legal and human complexity behind each decision.
Proven experience running large-scale queues for global platforms.
POD-style structure, exclusive to your brand, with tailored KPIs and SLAs.
Optimized location strategy, shift planning, and processes without compromising quality.
Follow-the-sun scheduling to keep your platform safe around the clock.
Industries we support
- Dating & social discovery platforms
- Social media & communities
- Marketplaces & classifieds
- UGC and creator platforms
- Apps with chat, comments, reviews
Outcome-focused metrics
- Policy accuracy & false positive / negative rate
- AHT, handle time & SLA adherence
- CSAT on appeals / support tickets
- Escalation volume & resolution time
How we launch your moderation program
A structured onboarding reduces risk and gets you to stable operations faster.
Understand your product, risks, policies, and current pain points.
Define queues, workflows, SLAs, quality framework, and reporting.
Small team runs in parallel with your current setup to validate.
Ramp FTEs, stabilize performance, optimize cost and coverage.
Ongoing QA, calibration and policy iteration with your T&S leaders.
Ready to explore content moderation with Kontent Solutions?
Share a few details about your platform, and we'll respond with a tailored proposal showing potential cost savings up to 40% and how a dedicated team can support your growth.
- NDA-ready conversations
- No-obligation discovery call
- Flexible pilot and ramp-up sizes